About Us
Acropolis Management Services is a national asset management firm actively managing residential and commercial real estate properties across the United States, providing property and asset management, and consulting services. Our professional diversity in real estate development, asset management, construction, brokerage and facilities management, enable us to handle all phases of management, including leasing, accounting, maintenance, and resident relations. With a proven track record working hand-in-hand with landlords, condominium associations and ownership groups we have already established the best practices to enhance property value, efficiently and effectively monitor and control operating expenses and maximize various revenue sources.
We believe that the real estate market is evolving like never before and demands much more from property management companies, and so should owners. We have an even greater ability to provide first-class turn-key services with high ranking efficiencies to our clients. The property management solution that is right for you is the one that is built specifically for you. Our team is ready to work with you to build that solution and then execute it flawlessly.
Our key focus is on critical components specific to each aspect of property management. In order to achieve an elevated level of attention and detail, we have dedicated in-house departments that provide the proper scope to deliver top-level management services.
Our team employs diverse professionals with all of the key management disciplines (i.e.: accounting and finance, compliance, marketing, information technology, legal, risk management, renovations, and asset management) to ensure the success of each and every project.
We also have access to an extensive network of local service providers from which to draw added expertise and value in areas that require specializes disciplines. We carefully tailor our management services to meet each client’s unique needs and requirements, providing a customer- centric approach to property management.
Key Services
Delivering the most comprehensive management solutions and real estate expertise to maximize the value of our client’s assets.
Physical Property Management
- Operation of building systems, supervise employees and monitor contractors who perform routine maintenance and repair work, and/or oversee planning and construction of tenant improvements and interior design. This includes lighting repairs and maintenance, plumbing and electrical repairs and maintenance.
- Perform regular property inspections in accordance with established policies and procedures. Establish or maintain and enforce property’s operating policies and procedures and occupancy/usage guidelines.
- Recommend, implement (upon Association approval) and monitor energy use/conservation programs for the property.
- Coordinate and manage equipment repairs and maintenance in accordance with any and all regulations and inspection schedules.
- Maintain exterior property boundaries in accordance with association regulations, schedules and seasonal items, including snow removal and landscaping.
Comprehensive Facilities and Operational Management
- Procurement, Set Up, and Administration of Property Operating Software Rent Collection, Delinquency Management, Banking Set-Up (if necessary), Administration of Move-Ins, Suite of Resident Relation Services, Asset Management Review, Emergency Management, Risk Management, Budget Preparation, Full Maintenance Management, Vendor Relations.
- Manage in-house and contractor services including but not limited to: Garage Management, Cleaning Services, Elevator Services, Security services and Concierge Services.
- Determine which items or services are to be purchased for the property, prepare specifications, solicit and evaluate bids for contract services, negotiate and approve contracts, and monitor contracts.
Human Resources
- Recruitment, On-boarding, and Training of Staff Members. Services include responsibility and accountability for payroll management, benefits administration, and personnel management, debt service payments and tax payment.
- A checks and balance procedure will also be established for budget control from the inception of the project.
Risk Management
- Implement life-safety and emergency preparedness and life safety systems and programs for the property (or if these already exist, then review and comment on same).
- Implement a risk management program for the property and/or identify property’s insurable risks and recommend, secure and monitor insurance coverage’s.
- Assist in competitive placement or insurance through various relationships we have with providers. Assist in maintaining property’s compliance with government and environmental regulations.
Communications and Resident Relations
- Respond to all resident complaints, comments and/or maintenance requests (and will establish a standard operating procedure for dealing with such matters to ensure consistency). Design and implement orientation and property familiarization programs.
- Routinely communicate with residents of the property concerning level of service and other management matters, including, without limitation, quarterly e-surveys and a dedicated phone number.
- 24/7 Concierge Services
Accounting
Provide and manage any and all necessary software platforms. Services include responsibility and accountability for receivables and payables to include all operational costs, debt service payments and tax payment.
- Collection of Condominium fees.
- Payment of Condominium expenses including utilities, ground rent, affordable housing payments etc.
- A checks and balance procedure is established for cash management and budget control from the inception of the project. Activity Reporting, Provide Forecasting Reporting, Fiduciary Reporting for Services Performed with Full Monthly Financial Owner’s Reports and attendance at ad-hoc meetings as required:
- Executive Summary
- Audit Services
- Market Comparison
- Capital Expense Summary
- Budget Monthly Comparison
- Variance Report
- Trial Balance
- Balance Sheet
- Management Fee Calculation
- Cash Flow
- General Ledger
- Income Statement
- Rent Roll
- Reconciliations
- AR
- AP Aging
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